Beauty Zone offers products that can’t be reused for health or hygiene reasons, so we carry pre-shipment inspection, a quality control measure that involves inspecting purchased products before shipping them to you. We can't process a refund, replacement or exchange if your item is unable to be resold. To protect you better, at Beauty Zone we do not restock products that left our premises. Unauthorised returns will be discarded unopened and no refund issued. Beauty Zone maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Beauty Zone reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your order for any reason – including, but not limited to, if we deem your order to be suspicious or fraudulent in any way. If you received faulty or wrong product, please contact us.