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Jabra evolve 20 uc stereo headset | USB-c & USB-a | unified communications | noise-cancelling mic
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Description
Item No.
7f55ce12-c960-4c47-95b1-1fdf75805f0c
Jabra Evolve 20 UC Stereo — 4999-829-269
The Jabra Evolve 20 UC Stereo is an entry-level professional wired headset optimised for Unified Communications. Unlike the MS variant, it is certified for the full range of UC platforms — including Cisco, Avaya, Alcatel-Lucent, Unify and any SIP-based softphone — making it the right choice for organisations that are not exclusively on Microsoft Teams.
The 4999-829-269 variant ships with both a USB-C and a USB-A cable, covering modern and legacy laptops i
Details
Jabra Evolve 20 UC Stereo — 4999-829-269
The Jabra Evolve 20 UC Stereo is an entry-level professional wired headset optimised for Unified Communications. Unlike the MS variant, it is certified for the full range of UC platforms — including Cisco, Avaya, Alcatel-Lucent, Unify and any SIP-based softphone — making it the right choice for organisations that are not exclusively on Microsoft Teams.
The 4999-829-269 variant ships with both a USB-C and a USB-A cable, covering modern and legacy laptops in a single SKU. The in-line control unit provides one-touch access to answer/end calls, adjust volume and mute without touching the computer. Digital Signal Processing (DSP) optimises voice quality during calls, and the noise-cancelling boom microphone reduces background noise for clear transmission.
Passive noise isolation from the on-ear foam cushions reduces high-frequency ambient sound. Setup is fully plug-and-play on Windows and macOS — no drivers required.
| Specification | Detail |
|---|---|
| Connection | USB-C and USB-A (both included) |
| Wearing Style | On-ear, binaural (stereo) |
| Microphone | Noise-cancelling boom mic |
| Audio Processing | Digital Signal Processing (DSP) |
| Audio Bandwidth | Wideband (150 Hz – 6,800 Hz calls / 20 Hz – 20 kHz music) |
| Call Controls | Answer/end, volume up/down, mute — in-line control unit |
| Certification | UC (Cisco, Avaya, Alcatel-Lucent, Unify, SIP softphones) |
| Cable Length | Control cable: 95 cm / HS cable: 120 cm |
| Compatibility | Windows, macOS — plug-and-play, no drivers |
| Warranty | 2 years |
| Part Number | 4999-829-269 |
Frequently Asked Questions
What is the difference between the Jabra Evolve 20 UC (4999-829-269) and the MS version (4999-823-169)?
The UC version is certified for the full range of Unified Communications platforms — Cisco, Avaya, Alcatel-Lucent, Unify and any SIP softphone. The MS version is specifically certified for Microsoft Teams and Skype for Business. If your organisation uses Teams exclusively, choose the MS version. For mixed or non-Microsoft UC environments, choose the UC version.
Does the Jabra Evolve 20 UC work with Microsoft Teams?
Yes — it works with Teams as a standard USB audio device. However, the dedicated Teams button on the control unit will not function as a Teams shortcut, as that feature requires MS certification. All other call controls (answer, end, mute, volume) work normally.
What does the 4999-829-269 variant include compared to the standard 4999-829-209?
The 4999-829-209 ships with a USB-A cable only. The 4999-829-269 includes both a USB-C and a USB-A cable, making it compatible with modern USB-C laptops as well as older USB-A devices — no adapter required.
Is the Jabra Evolve 20 UC compatible with Cisco IP phones and softphones?
Yes — the Evolve 20 UC is certified for Cisco UC environments, including Cisco Jabber and Cisco Webex softphones. Call controls function natively without additional configuration.
Singular Recommends
For who
IT managers in organisations running Cisco, Avaya, Alcatel-Lucent or mixed UC environments who need a cost-effective, certified wired headset. Also the right choice for businesses that may migrate UC platforms in the future — the UC certification is not locked to a single vendor.
The real reason to buy it
UC certification covers a far wider range of platforms than MS certification. If your organisation runs Cisco Jabber, Avaya Communicator or any SIP softphone alongside or instead of Teams, this is the correct headset — the MS version will work but without native call control integration on those platforms.
Know before you buy
On-ear design — cushions rest on the ear, not surrounding it. USB connection only; no 3.5mm jack. The Teams-button shortcut does not work on this model. If your organisation is exclusively on Microsoft Teams and requires the Teams button, choose the MS variant (4999-823-169) instead.