Large items are products that are oversized, heavy, or require special handling due to their dimensions or weight. Examples include furniture, appliances, fitness equipment, and bulky home/garden items.

Large item deliveries are managed by an approved third-party handling partner, Kaylana Ltd, to ensure safe and professional delivery.

Yes. An additional handling and delivery charge may apply on large item deliveries based on their logistic class, which is visible on each Product Detail Page under “Delivery options”.

Additional charges may apply if certain delivery conditions are identified after checkout, including:

• Non-ground floor levels (including basements) without lift or elevator access
• Narrow staircases, corridors, or restricted entry points
• Remote or hard-to-reach delivery locations
• Special handling requirements for oversized or heavy items
• Site conditions that differ from the information provided at checkout

These factors may only be confirmed during delivery planning or on-site assessment by the approved handling partner.

Standard delivery typically covers street level delivery. Placement inside the premises, stair carry, or special access may incur additional charges depending on the situation.

Once your order is confirmed, the approved delivery partner will contact you within 1-2 days to arrange a suitable delivery date and time.

Yes. If additional charges arise on-site due to access restrictions or conditions that were not previously disclosed (for example, limited access, special handling requirements, etc.), you will be informed before proceeding.

You can then choose to:

• Accept the delivery at the revised cost, or
• Decline the delivery.

If you choose to decline, the original shipping fee will still apply and will not be refunded, as the delivery attempt has already been made.

If your order has already been scheduled and picked up, but the delivery is cancelled on the delivery day, it may be due to one of the following reasons:

• Incorrect delivery address
• No answer to phone calls
• Incorrect item (wrong product, color, etc.)
• Damaged product
• Delivery vehicle breakdown
• Severe weather or other unexpected events

The delivery will be marked as cancelled, and the reason (sometimes with photos) will be recorded in the courier’s tracking system.

It depends on the reason for cancellation:

If the cancellation is due to unforeseen circumstances

Examples: severe weather, vehicle breakdown, or other operational issues.

• Your delivery will be rescheduled at no extra cost to you.

If the cancellation is due to other reasons

Examples: wrong address provided, no response from customer, incorrect order details, etc.

• The delivery charge will still apply.

If your delivery is cancelled (for reasons other than operational disruptions), we will:

• Contact you via email or phone explaining the reason
• Provide instructions on how to proceed (e.g. return the goods to the vendor, reschedule the delivery)
• Wait for your confirmation before taking further action

To help ensure smooth delivery:

• Double-check your delivery address
• Make sure your phone is reachable on delivery day
• Confirm your order details prior to placing the order (i.e. product, size, color)
• Be available to receive the delivery at the schedule time

To arrange a return for a large item, please contact our support team directly so they can coordinate the pickup and provide you with detailed instructions. You can reach Jinius Customer Support by email at hey@jinius.com.cy.

Once they receive your request, they will guide you through the return process and schedule a convenient pickup time.

If possible, please have your order number ready to help us assist you more quickly.

Return collection must be coordinated by the customer through Jinius. Then, the approved handling partner will be scheduled to collect the item.

No. Return collection is free of charge.

Returned items must be:

• In original condition
• Free from damage (unless the return is due to a verified delivery issue)
• Properly packaged or ready for safe collection