The service fee covers part of the costs associated with the operation and maintenance of the Jinius platform, including technological and operational support.

The service fee is calculated either as a fixed amount or as a percentage of the value of your basket (excluding shipping costs). The exact amount of the service fee is clearly displayed prior to completing your order and is included in the total amount payable.

The service fee is refunded in the event that your order is cancelled or rejected in its entirety. In cases of partial cancellation, the service fee is generally not refunded

The Service Fee is calculated on the item subtotal after all applicable promotions and discounts have been applied. Shipping costs are not included in the calculation. The fee is 5% of the final item value, subject to a minimum charge of €0.89 and a maximum charge of €1.99.

Before you complete your purchase, the service fee is clearly displayed in the Cart and included in the estimated order subtotal. During Checkout, it is shown as a separate line item and included in the final amount payable. Once your order has been placed, the service fee remains visible in the Order Summary section of the Orders & Returns page.

The service fee is refunded in the event that an order is cancelled or rejected in its entirety, prior to acceptance by the shop. In cases of partial cancellation, the service fee may not be refunded, unless required by applicable law or where a full or partial refund is deemed appropriate in the circumstances.

The service fee is generally not refunded if only part of your order is rejected. If your entire order is rejected, the service fee is refunded. Nothing in the above affects any rights you may have under applicable law.

The service fee is non-refundable in the event of a return.

Yes. After your order status changes to "Received", a service fee invoice is automatically generated and can be viewed in the "Orders & Returns" section of your account. The invoice includes the service fee charged.

Yes. The service fee is subject to VAT in accordance with applicable tax laws. Any applicable taxes are included in the final service fee amount shown at Checkout.

If you need further assistance, please contact us via the Contact Us section or by emailing hey@jinius.com.cy