You can make a return within 15 days of receiving your order. No cash refunds Just follow the following steps: Log in by entering your username and password. Access the order history and select the purchase containing the item you wish to return. Send a message indicating: the reason for the return your order ID the account number (IBAN) where you want us to refund the amount Place the product you wish to change in the original shipping bag and close it properly. Send the package via courier to the following address: ONETROPIC Diogenous 20, 1057, Nicosia, Cyprus The address indicated as your address (‘Sender’) will be used by us to send it back to you. You will receive a confirmation email when we receive the package.