Return Policy – Beauty Spot by Ivi Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may return the product under the following conditions: 1. Return Conditions You must request a return within 14 calendar days from the delivery date. Items must be unused, unopened, and in their original packaging, in perfect condition. For hygiene reasons, we do not accept returns of opened or used beauty products. 2. How to Return a Product 1. Contact us via email at iviflevotoma@gmail.com or call us at +357 26002512, stating your order number and the reason for the return. 2. We will guide you through the return shipping process. 3. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. 3. Refunds or Replacements Once we receive and inspect the returned item, we will issue a refund to your original payment method or replace the product, based on your preference. Please allow up to 7 business days from the date we receive the returned item for processing. 4. Damaged or Incorrect Items If you receive a damaged or incorrect product, please contact us immediately. We will cover all return and replacement shipping costs in such cases.